Configure the service network managing inter-firm relationships

Manufacturing companies that pursue a servitization strategy through the implementation of product-service system (PSS) business models need to face different challenges. Among others, changes of inter-organisational relationships are required in order to create, capture and deliver new value. In such a context, this paper investigates how the servitization level of a PSS offering impacts on the value-creation network of a company. A theoretical conceptual model, derived from a literature analysis, linking different value propositions and the main PSS network features, is refined through a case study. Evidence from the empirical investigation are then discussed and summarised into two final propositions.