La gestion des risques opérationnels dans les institutions de microfinance. Une approche exploratoire

In the microfinance institutions, which foster the approach to financial services by people excluded from the banking sector, the issue of operational risk management is very little explored. Starting from this observation, the research aims to identify operational risk management practices in microfinance institutions through an exploratory approach. The study of three cases of microfinance institutions allows to draw two main conclusions: the system for operational risk management is organized around the regulation of behavior. In addition, differences in operational risk management practices are attributable to the degree of integration of MFIs through networks.