This paper introduces a strategic planning framework for SME service organisations focus on the selection and development of their competitive, value chain and operation models. Also proper modelling and managing tools are provided in order to support service managers in the deployment of their service strategy.

(2016). Strategic Planning Framework for SME Service Organisations: Competitive, Value Chain and Operational Models & Toolkit [conference presentation - intervento a convegno]. Retrieved from http://hdl.handle.net/10446/70898

Strategic Planning Framework for SME Service Organisations: Competitive, Value Chain and Operational Models & Toolkit

Pezzotta, Giuditta;Cavalieri, Sergio
2016-01-01

Abstract

This paper introduces a strategic planning framework for SME service organisations focus on the selection and development of their competitive, value chain and operation models. Also proper modelling and managing tools are provided in order to support service managers in the deployment of their service strategy.
2016
Romero, David; Molina, Arturo; Pezzotta, Giuditta; Cavalieri, Sergio
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/70898
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