This paper introduces a strategic planning framework for SME service organisations focus on the selection and development of their competitive, value chain and operation models. Also proper modelling and managing tools are provided in order to support service managers in the deployment of their service strategy.
(2016). Strategic Planning Framework for SME Service Organisations: Competitive, Value Chain and Operational Models & Toolkit [conference presentation - intervento a convegno]. Retrieved from http://hdl.handle.net/10446/70898
Strategic Planning Framework for SME Service Organisations: Competitive, Value Chain and Operational Models & Toolkit
Pezzotta, Giuditta;Cavalieri, Sergio
2016-01-01
Abstract
This paper introduces a strategic planning framework for SME service organisations focus on the selection and development of their competitive, value chain and operation models. Also proper modelling and managing tools are provided in order to support service managers in the deployment of their service strategy.File allegato/i alla scheda:
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