2.12 ASAP - Centro interuniversitario di ricerca sull’Innovazione e la Gestione dei Servizi nelle Imprese Industriali

ASAP is the "Inter-University Research Centre on Innovation and Service Management in Industrial Enterprises" and is the point of reference in the national panorama, and one of the main ones at the European level, on the subject of service management.
It conducts research, training, workshops, and conferences, and promotes networking and dissemination.
In the ASAP Community, universities, research groups and companies collaborate for innovation in service design and management, for the strategic development of the "service business" and change management.
Since 2003, we promote culture and excellence in service management and servitization through research, networking and transfer of solutions.

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ASAP Research Report

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Linea guida per la valutazione dell'impatto sociale della rimanifattura

Il testo propone linee guida per la valutazione dell’impatto sociale della rimanifattura all’interno dei modelli di economia circolare. Attraverso l’analisi della letteratura e il contributo della community industriale ASAP, il lavoro identifica dimensioni, indicatori e pratiche utili per misurare gli effetti sociali delle strategie di remanufacturing nelle imprese manifatturiere.

La Rimanifattura: quali implicazioni economiche, ambientali e sociali dei modelli di business orientati al prodotto o al servizio

La rimanifattura rappresenta una strategia chiave dell’economia circolare per estendere il ciclo di vita dei prodotti e ridurre l’impatto ambientale dei sistemi industriali. Questo studio analizza le implicazioni economiche, ambientali e sociali delle iniziative di rimanifattura adottate dalle imprese manifatturiere, con particolare attenzione ai modelli di business orientati al prodotto e al servizio. La ricerca combina una revisione della letteratura con evidenze empiriche raccolte tramite ...

Research Community ASAP 2025. Servitization and Sustainability: allineare valore economico e ambientale delle soluzioni prodotto-servizio

XXII ASAP FORUM – Day 2: Digital Services at a Crossroad: Progress or Stagnation?

The second day of the XXII ASAP Forum deepened the strategic understanding of servitisation by moving beyond tools and solutions to address mindsets, coalitions, regulation, and risk. Across four complementary sessions, Day 2 highlighted that servitisation maturity is less about isolated technologies or single business models and more about long-term strategic coherence, collaboration across ecosystems, and organisational readiness to manage uncertainty. The opening keynote by Professor Heik...

XXII ASAP FORUM – Day 1: Leading the Servitization Journey

The session “Understanding and guiding servitisation” of the XXII ASAP Forum explored how manufacturing companies can manage the transition towards service-oriented business models in an increasingly complex economic, technological, and regulatory environment. Through the joint contributions of academic researchers and industry practitioners, the session highlighted servitisation as a systemic transformation affecting business models, organisational structures, sustainability strategies, regu...

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