This article describes the implementation of the balanced scorecard (BSC) strategy map in a university department. The department is a good example of a complex public sector service organization-therefore the article has relevance beyond universities. The strategy map was found to be an extremely good way of measuring performance. In addition, the BSC/strategy map helps in monitoring and building departmental mission and goals and the authors recommend wider use.
(2011). Performance measurement in academic departments: the strategy map approach [journal article - articolo]. In PUBLIC MONEY & MANAGEMENT. Retrieved from http://hdl.handle.net/10446/189204
Performance measurement in academic departments: the strategy map approach
Pilonato, Silvia
2011-01-01
Abstract
This article describes the implementation of the balanced scorecard (BSC) strategy map in a university department. The department is a good example of a complex public sector service organization-therefore the article has relevance beyond universities. The strategy map was found to be an extremely good way of measuring performance. In addition, the BSC/strategy map helps in monitoring and building departmental mission and goals and the authors recommend wider use.File | Dimensione del file | Formato | |
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