A taxonomy of technologies for human-centred logistics 4.0

Following the spread of the Industry 4.0 paradigm, the role of digital technologies in manufacturing, especially in production and industrial logistics processes, has become increasingly pivotal. Although the push towards digitalization and processes interconnection can bring substantial benefits, it may also increase the complexity of processes in terms of integration and management. To fully exploit the potential of technology, companies are required to develop an in-depth knowledge of each operational activity and related human aspects in the contexts where technology solutions can be implemented. Indeed, analyzing the impacts of technology on human work is key to promoting human-centred smart manufacturing and logistics processes. Therefore, this paper aims at increasing and systematizing knowledge about technologies supporting internal logistics working activities The main contribution of this paper is a taxonomy of the technologies that may be implemented in the different internal logistics areas to support a Logistics 4.0 model. Such a contribution is elaborated in accordance with a deductive approach (i.e., reasoning from the particular to the general), and backed up by an analysis of the literature. The taxonomy represents a useful framework to understand the current and possible technological implementations to drive logistics processes towards Logistics 4.0, with specific attention to the relation between human operators and technologies.