Despite the numerous benefits that the implementation of a servitization strategy can bring to manufacturing companies, several challenges have to be faced. Among others, changes of intra-organisational structure and relationships are required in order to create, capture and deliver value. In such a context, this paper investigates how the servitization level of a PSS offering impacts on the organisational dimension of a company through a case study. Evidence from the empirical investigation are then discussed and summarised into two main propositions.

(2011). Aligning the servitization level of a company with its organizational configuration [conference presentation - intervento a convegno]. Retrieved from http://hdl.handle.net/10446/25508

Aligning the servitization level of a company with its organizational configuration

GAIARDELLI, Paolo;RESTA, Barbara;PEZZOTTA, Giuditta
2011-01-01

Abstract

Despite the numerous benefits that the implementation of a servitization strategy can bring to manufacturing companies, several challenges have to be faced. Among others, changes of intra-organisational structure and relationships are required in order to create, capture and deliver value. In such a context, this paper investigates how the servitization level of a PSS offering impacts on the organisational dimension of a company through a case study. Evidence from the empirical investigation are then discussed and summarised into two main propositions.
2011
Gaiardelli, Paolo; Resta, Barbara; Songini, Lucrezia; Pezzotta, Giuditta
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/25508
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