Designing Smart Product-Service Systems: The SEEM-Smart Methodology and Its Application in the Electrical Industrial Sector

Regarding the implementation of smart technologies in Product Service Systems (PSS), this research proposes the SEEM-Smart Methodology as a model aimed at promoting innovations that provides better support for the development of Smart PSS. The methodology builds further by taking a data driven approach ensuring that both customer needs and company objectives are achieved. The research applies a case study approach studying the use of SEEM-Smart Methodology within the electrical industrial sector, specifically focusing on the analysis and conceptualization phases. This approach is characterized by its five interconnected phases: analysis of the customer needs, conceptualization of the PSS solution, design of PSS-related components, development and validation of the PSS proof of concept, and finally data monitoring. The results show that the SEEM-Smart Methodology is a useful approach to designing and engineering Smart PSS, indicating an organized, dynamic, iterative process facilitating ongoing enhancement. As a comprehensive design model that can be easily applied in the industrial context, the study finds that SEEM-Smart Methodology has significant value when it comes to Smart PSS. It fills gaps between customer orientation in the design and implementation of smart systems.