A performance measurement system for the textile and clothing industry: the Performance Box

The exacerbation of competitiveness that is characterising the textile and clothing industry calls companies for a continuous rethinking of their operations activities. In such a context, the Performance Measurement Systems (PMSs), through which companies control and monitor their divisions and functions, need to be flexible, dynamic and able to change as circumstances change. The actual implementations of existing PMSs is often difficult and expensive, since theoretical frameworks appear static and complex to be operationalized. In order to overcome this limitation this paper introduces a PMS called Performance Box. It is based on a hierarchical, multilevel and multidimensional structure. It is built around interchangeable performance dimensions that make it flexible and adaptable to any specific company requirements. The description of an industrial case study provides a pragmatic insight on the opportunities deriving from the application of this PMS.