The concept of Product–Service System (PSS) prevails as a systemic approach for enabling a strategic and managerial transition from selling physical goods to providing product–service solutions that fulfil customer-specific and changeable needs. Besides the potential strategic and economic relevance, many companies do not know how to provide a PSS in an effective way and often incur in high costs without any expected return. In this context, it is becoming relevant to engineer PSS solutions envisioning and encompassing their whole lifecycle. For this purpose, it is necessary to rely on a well-framed PSS engineering process. The contribution of this paper is mainly addressed to understand which are the main characteristics (how) and the structure and sequence of the phases (what order) characterising a PSS engineering process model. The paper reports two case studies which provide the baseline for the identification of good practices and of a reference process model for PSS engineering.

(2012). A spiral process model to engineer a product service system: an explorative analysis through case studies [journal article - articolo]. In CIRP - JOURNAL OF MANUFACTURING SCIENCE AND TECHNOLOGY. Retrieved from http://hdl.handle.net/10446/28505

A spiral process model to engineer a product service system: an explorative analysis through case studies

PEZZOTTA, Giuditta;CAVALIERI, Sergio;GAIARDELLI, Paolo
2012-01-01

Abstract

The concept of Product–Service System (PSS) prevails as a systemic approach for enabling a strategic and managerial transition from selling physical goods to providing product–service solutions that fulfil customer-specific and changeable needs. Besides the potential strategic and economic relevance, many companies do not know how to provide a PSS in an effective way and often incur in high costs without any expected return. In this context, it is becoming relevant to engineer PSS solutions envisioning and encompassing their whole lifecycle. For this purpose, it is necessary to rely on a well-framed PSS engineering process. The contribution of this paper is mainly addressed to understand which are the main characteristics (how) and the structure and sequence of the phases (what order) characterising a PSS engineering process model. The paper reports two case studies which provide the baseline for the identification of good practices and of a reference process model for PSS engineering.
journal article - articolo
2012
Pezzotta, Giuditta; Cavalieri, Sergio; Gaiardelli, Paolo
(2012). A spiral process model to engineer a product service system: an explorative analysis through case studies [journal article - articolo]. In CIRP - JOURNAL OF MANUFACTURING SCIENCE AND TECHNOLOGY. Retrieved from http://hdl.handle.net/10446/28505
File allegato/i alla scheda:
File Dimensione del file Formato  
A_spiral_process_model_to_engineer_a product_service_system.pdf

Solo gestori di archivio

Versione: publisher's version - versione editoriale
Licenza: Licenza default Aisberg
Dimensione del file 955.64 kB
Formato Adobe PDF
955.64 kB Adobe PDF   Visualizza/Apri
Pubblicazioni consigliate

Aisberg ©2008 Servizi bibliotecari, Università degli studi di Bergamo | Terms of use/Condizioni di utilizzo

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/28505
Citazioni
  • Scopus 39
  • ???jsp.display-item.citation.isi??? ND
social impact