Traditionally, literature considers public administration as a bureaucratic institution where managers and employees must adhere to rigid structures and procedures. However, a bureaucratic organizational culture can either support employees (e.g., enabling practices) or conversely exerts control (e.g., coercive practices), thus influencing various psychosocial and organizational outcomes, including job satisfaction. Despite the well-recognized features of this bureaucratic structure, few studies have examined its dual effect on job satisfaction. A cross-sectional study was conducted with a sample of 414 managers in the public sector. The results of the hierarchical regression analysis revealed that enabling bureaucracy positively affects job satisfaction, while coercive bureaucracy has a significant and negative impact on job satisfaction. Furthermore, resistance to change moderates the impact of bureaucracy’s coercive aspects on job satisfaction.
(2024). Examining the interplay between positive and negative bureaucracy characteristicsand job satisfaction. The moderating role of resistance to change for neo-managerial approaches [journal article - articolo]. In AKADEMISK KVARTER. Retrieved from https://hdl.handle.net/10446/290987
Examining the interplay between positive and negative bureaucracy characteristicsand job satisfaction. The moderating role of resistance to change for neo-managerial approaches
Scaratti, Giuseppe;
2024-01-01
Abstract
Traditionally, literature considers public administration as a bureaucratic institution where managers and employees must adhere to rigid structures and procedures. However, a bureaucratic organizational culture can either support employees (e.g., enabling practices) or conversely exerts control (e.g., coercive practices), thus influencing various psychosocial and organizational outcomes, including job satisfaction. Despite the well-recognized features of this bureaucratic structure, few studies have examined its dual effect on job satisfaction. A cross-sectional study was conducted with a sample of 414 managers in the public sector. The results of the hierarchical regression analysis revealed that enabling bureaucracy positively affects job satisfaction, while coercive bureaucracy has a significant and negative impact on job satisfaction. Furthermore, resistance to change moderates the impact of bureaucracy’s coercive aspects on job satisfaction.File | Dimensione del file | Formato | |
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