This research is to examine consumers' perceptions and responses to the exchange between social media microinfluencers and hospitality businesses in "collaboration" scenarios. Two studies are designed in series with qualitative and quantitative research methods. Study I uses YouTube comments to identify four dimensions of people's ethical perceptions of social media micro -influencers collaboration behavior. Study II follows up and designs a 2 x 2 experiment to empirically examine consumers' cognitive and behavioral responses to microinfluencers collaboration behavior. Findings of this study indicate that consumers tend to dislike micro-influencer's "collaboration" behavior, though their responses differ between the four scenarios designed in the study. In particular, micro-influencer's comments (positive or negative) have more salient impacts on consumers' responses to micro -influencers, compared with business owners' responses to the collaboration behavior (accept or decline). It considers the transformative impacts of social media and the collaboration phenomenon in hospitality settings, and extends the application of equity theory by including the third party's perspectives of social media users.

(2024). Trouble in paradise? Collaboration behavior and ethics of micro-influencers in the hospitality industry [journal article - articolo]. In INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM MANAGEMENT. Retrieved from https://hdl.handle.net/10446/294965

Trouble in paradise? Collaboration behavior and ethics of micro-influencers in the hospitality industry

Fedeli, Giancarlo;
2024-01-01

Abstract

This research is to examine consumers' perceptions and responses to the exchange between social media microinfluencers and hospitality businesses in "collaboration" scenarios. Two studies are designed in series with qualitative and quantitative research methods. Study I uses YouTube comments to identify four dimensions of people's ethical perceptions of social media micro -influencers collaboration behavior. Study II follows up and designs a 2 x 2 experiment to empirically examine consumers' cognitive and behavioral responses to microinfluencers collaboration behavior. Findings of this study indicate that consumers tend to dislike micro-influencer's "collaboration" behavior, though their responses differ between the four scenarios designed in the study. In particular, micro-influencer's comments (positive or negative) have more salient impacts on consumers' responses to micro -influencers, compared with business owners' responses to the collaboration behavior (accept or decline). It considers the transformative impacts of social media and the collaboration phenomenon in hospitality settings, and extends the application of equity theory by including the third party's perspectives of social media users.
articolo
2024
Huang, Zhuovey; Fedeli, Giancarlo; Cheng, Mingming
(2024). Trouble in paradise? Collaboration behavior and ethics of micro-influencers in the hospitality industry [journal article - articolo]. In INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM MANAGEMENT. Retrieved from https://hdl.handle.net/10446/294965
File allegato/i alla scheda:
File Dimensione del file Formato  
1-s2.0-S1447677024000251-main.pdf

Solo gestori di archivio

Versione: publisher's version - versione editoriale
Licenza: Licenza default Aisberg
Dimensione del file 793.22 kB
Formato Adobe PDF
793.22 kB Adobe PDF   Visualizza/Apri
Pubblicazioni consigliate

Aisberg ©2008 Servizi bibliotecari, Università degli studi di Bergamo | Terms of use/Condizioni di utilizzo

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/294965
Citazioni
  • Scopus 3
  • ???jsp.display-item.citation.isi??? 2
social impact