ICTs, disruptive forces and the production paradox in tourism: Present and future issues in the Visitor Attraction sector

Visitor Attractions (VAs) represent a fundamental element of the tourism landscape. The emergence and integration of Information and Communication Technologies (ICTs) in VAs have not only impacted the modus operandi of individual operators but also transformed how the entire sector is distributed and its product consumed. However, the ICT contribution to the sector remains blurred as a concept, which hinders both practical and theoretical implications. This essay analyses the most current literature to illustrate the impact of ICTs in VAs by introducing the concept of ICT productivity paradox in tourism and sheds light on current related trends. This is followed by a brief discussion which lays out future technological implications for the sector. The essay further draws attention to the great need for research to inform Visitor Attractions researchers and managers.