A Service Engineering framework to design and configure a Product-Service Systems

Today companies are striving to create new sources of value, providing new integrated product-service solutions to customers, evolving from a pure product orientation towards a Product-Service System (PSS) perspective. In this context, Service Engineering, the discipline concerned with the systematic development and design of product-services, is becoming a predominant field. Most of the available Service Engineering models, methods and tools derive from the adaptation of traditional engineering, business and computer science approaches to the Service System or Product-Service System sector. In order to fill this gap, this paper proposes a Service Engineering framework that integrates the product-service design modelling tool developed at the Tokyo Metropolitan University with a discrete event simulation test-bench, which enables the comparison of several PSS configurations and the evaluation of both customer and internal performance. A sample case is also reported to better clarify the framework implementation.