Manufacturing companies are heavily competing for the identification of new sources of value for the market, moving from a traditional transaction-based and product-centric orientation towards the provision of integrated solutions to their customers. In this context, Service Engineering, the discipline concerned with the systematic development and design of service and product-services, is gaining particular relevance for mastering the service lifecycle management of a product-service solution. This paper provides a contribution in this field with the description of a Service Engineering Framework platform to support the reengineering of the service offering in a multinational company operating in the power and automation industry, with the aim to provide a customized solution able to fulfill the specific customer requirements and at the same time to gain a better efficiency in the delivery of the service processes

(2013). Engineering Product-Service Solutions: An Application in the Power and Automation Industry [conference presentation - intervento a convegno]. Retrieved from http://hdl.handle.net/10446/30279

Engineering Product-Service Solutions: An Application in the Power and Automation Industry

PEZZOTTA, Giuditta;PINTO, Roberto;PIROLA, Fabiana;CAVALIERI, Sergio;
2013-01-01

Abstract

Manufacturing companies are heavily competing for the identification of new sources of value for the market, moving from a traditional transaction-based and product-centric orientation towards the provision of integrated solutions to their customers. In this context, Service Engineering, the discipline concerned with the systematic development and design of service and product-services, is gaining particular relevance for mastering the service lifecycle management of a product-service solution. This paper provides a contribution in this field with the description of a Service Engineering Framework platform to support the reengineering of the service offering in a multinational company operating in the power and automation industry, with the aim to provide a customized solution able to fulfill the specific customer requirements and at the same time to gain a better efficiency in the delivery of the service processes
2013
Pezzotta, Giuditta; Pinto, Roberto; Pirola, Fabiana; Cavalieri, Sergio; Akasaka, Fumiya; Shimomura, Yoshiki
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/30279
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