Definition of a PSS engineering environment: From the theoretical methodology to the platform implementation

The recent years have seen an increasing interest from the companies to differentiate themselves from competitors by enriching their portfolio with new product related services. The introduction of the Product Service System (PSS) worsened the companies' economic performance since the proposed PSSs were not designed using methodologies and tools created to make them sustainable. In order to overcome this problem, the DIVERSITY project proposes a new methodology that considers the entire product life cycle, from the identification of the customer's need to the PSS' conceptualization, design and market performance monitoring. This paper aims at explaining the DIVERSITY methodology and the engineering platform derived from it highlighting the characteristics and functions of each tool.