The role of digital technologies in service business transformation is under-investigated. This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud computing (CC) and predictive analytics (PA) facilitate service transformation in industrial companies. Through the Data–Information–Knowledge–Wisdom (DIKW) model, we discuss how the abovementioned technologies transform low-level entities such as data into information and knowledge to support the service transformation of manufacturers. We propose a set of digital capabilities, based on the extant literature and the findings from four case studies. Then, we discuss how these capabilities support the service transformation trajectories of manufacturers. We find that IoT is foundational to any service transformation, although it is mostly needed to become an availability provider. PA is essential for moving to the performance provider profile. Besides providing scalability in all profiles, CC is specifically used to implement an industrialiser strategy, therefore leading to standardised, repeatable and productised offerings.

(2018). The role of digital technologies for the service transformation of industrial companies [journal article - articolo]. In INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH. Retrieved from http://hdl.handle.net/10446/89568

The role of digital technologies for the service transformation of industrial companies

Gaiardelli, P.;
2018-01-01

Abstract

The role of digital technologies in service business transformation is under-investigated. This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud computing (CC) and predictive analytics (PA) facilitate service transformation in industrial companies. Through the Data–Information–Knowledge–Wisdom (DIKW) model, we discuss how the abovementioned technologies transform low-level entities such as data into information and knowledge to support the service transformation of manufacturers. We propose a set of digital capabilities, based on the extant literature and the findings from four case studies. Then, we discuss how these capabilities support the service transformation trajectories of manufacturers. We find that IoT is foundational to any service transformation, although it is mostly needed to become an availability provider. PA is essential for moving to the performance provider profile. Besides providing scalability in all profiles, CC is specifically used to implement an industrialiser strategy, therefore leading to standardised, repeatable and productised offerings.
articolo
2018
Ardolino, M.; Rapaccini, M.; Saccani, N.; Gaiardelli, Paolo; Crespi, G.; Ruggeri, C.
(2018). The role of digital technologies for the service transformation of industrial companies [journal article - articolo]. In INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH. Retrieved from http://hdl.handle.net/10446/89568
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Descrizione: This is an Accepted Manuscript version of the following article, accepted for publication in International Journal of Production Research . Marco Ardolino, Mario Rapaccini, Nicola Saccani, Paolo Gaiardelli, Giovanni Crespi & Carlo Ruggeri (2018) The role of digital technologies for the service transformation of industrial companies, International Journal of Production Research, 56:6, 2116-2132, DOI: 10.1080/00207543.2017.1324224 It is deposited under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10446/89568
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